Nov 11, 2011

Great Service Makes Me Smile

Have I shared with you about how much my family enjoys eating out?

It's kind of a bad thing, I know.

It cost extra money and isn't super healthy.

But it means no cooking for me, no clean-up and everyone is happy with their choices so there's no complaining.

So, I pretty much want to do it every night.

{Note:  We DON'T do it every night.  That's just my wish...}

Anyhow, because we do eat out a fair amount, we are used to so-so customer service at restaurants.

I don't complain because honestly, I don't even want to serve my family supper, how do I expect them to do it with great service?

But I do realize that we are actually paying for the service, so I do expect something beyond the minimum.

But I have to tell you about some EXCELLENT service we got last week.  It was just that good!

Because my mom was in the hospital, my husband went to visit one evening and then stopped to eat at Longhorn Steakhouse after.  It was by the hospital and I was too exhausted and emotional to drive anywhere else. 

First of all, I was a little in shock at the price.

{Have I also told you how cheap I am?}

We are used to eating at Wendy's, Chick-fil-a, Bob Evans, Chili's on kids eat free night....we  pretty much try to keep it around $20-$25 for our meal.

So when I saw that most steaks were around $15-$20, I panicked a little. 

But then I calmed myself down and reminded myself that this was a grown up meal without nuggets or mac-n-cheese.  I decided to just enjoy the moment.

I ordered a nice steak, medium rare just like I like it, with salad and mashed potatoes.  I felt like it was my birthday or something.

Until the steak arrived.

Remember that I said I ordered it medium rare?

It was VERY well done.

But then the manager came over.

Not only did he bring me a new steak, but he stayed while I cut into it to make sure that it was cooked perfectly.

And it was!

And then he told us that my entire meal would be on the house.

Seriously?  Just for overcooking a steak?

I told him it wasn't necessary, but he insisted.

And that my friends, makes me a happy customer.

Not because I didn't want to pay.  But because they went the extra mile to make sure I was happy.

And this is not the first time Longhorn has given us excellent service, either.

I have to say, when it comes to chain steak houses, they really rise above the rest in terms of service.

So Thank you Longhorn for making a crummy night just a little better. 

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